Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We deliver Monday–Saturday, 9:00 AM–8:00 PM. During major holidays such as Valentine’s Day and Mother’s Day, delivery hours may change and orders may require advance notice.

If no one is home at the time of delivery, the driver may leave the arrangement at the door or attempt another delivery. We may also call the recipient before delivery if needed.

For hospital deliveries, please include the patient’s room number and any visitor instructions at checkout.

All sales are final. We do not accept returns or offer refunds.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.